GlamGarde currently ships to customers throughout Australia and New Zealand. Orders are dispatched using Australia Post and its international delivery network.

Order Processing

Orders are typically packed and dispatched within 1–2 business days, excluding weekends and public holidays.

Delivery timeframes begin after an order has been processed and dispatched.

Australia

Standard Shipping

FREE Standard Shipping is available on qualifying Australian orders valued at AU$50 or more and delivered to eligible locations.

Orders under AU$50 may incur a shipping fee. Free standard shipping on orders AU$50 or more excludes destinations where our delivery service is unavailable or additional delivery costs apply, including certain rural and remote locations. Eligibility and any applicable shipping charges will be shown at checkout after you enter your delivery address. If no delivery option is available, please contact hello@glamgarde.com before ordering so we can check whether delivery can be arranged. If a delivery restriction is identified after an order is placed, we will contact you before dispatch to discuss available options. Any additional delivery charge will require your agreement. If delivery cannot be arranged, or you do not agree to an additional charge, we will cancel and refund the affected order.

Estimated delivery: 2–8 business days

Express Shipping

Express Shipping is available for AU$15 where eligible.

Estimated delivery: 1–3 business days

New Zealand

Standard International Shipping to New Zealand is available for a flat rate of NZ$14.95.

Estimated delivery: 6–27 business days

New Zealand delivery times may vary depending on the destination, customs processing, carrier delays and other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email containing tracking details so you can follow its progress.

Please provide a valid email address and mobile number at checkout to help Australia Post provide tracking and delivery updates.

Shipping Delays

Although we aim to meet the estimated delivery timeframes, delays may occasionally occur due to carrier disruptions, weather events, peak periods, customs processing or other circumstances outside our control.

If your order is delayed beyond the estimated timeframe, please contact us so we can investigate and assist with an appropriate solution.

Incorrect or Incomplete Shipping Information

Please ensure your name, shipping address and contact details are complete and correct before submitting your order.

If an order is delayed, returned or requires redelivery because incorrect or incomplete information was provided at checkout, additional delivery charges may apply.

Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost, please contact us at hello@glamgarde.com with your order number.

We will work with Australia Post to investigate the delivery and provide an appropriate solution where required.

Customs, Duties and Taxes

New Zealand orders may be subject to customs duties, taxes, import charges or processing fees imposed by local authorities.

Any applicable charges are the customer’s responsibility and are not included in GlamGarde’s product or shipping prices.

Customer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under applicable consumer law.